App Support

HBCU DIGITAL app support

Help with HBCU DIGITAL, from the game to the yard.

Need help with the app, a story, a video or a game listing? Tell us what happened so we can take a look.

Talk to HBCU Digital

The email link opens your email app. Review and send your message there. If no email app is configured, copy the address into your preferred email service.

A few things to try first

Check your connection. Try another app or website. If available, switch between Wi-Fi and cellular data.
Close and reopen HBCU DIGITAL. Open the same screen again and check whether the issue continues.
Check for an available update. Use the installation source you normally use for the app. Include your installed version when you contact us.

Help us understand the issue

In your email, include:

Your iPhone or iPad model, iOS or iPadOS version, and app version if known.
The screen or feature, what you expected, and what happened instead.
The steps that reproduce the issue and approximately when it happened, including your time zone.
For scores: sport, teams, game date, and the result or status you are questioning.
An optional screenshot with personal information removed.

Please do not send passwords, payment details or other sensitive information. An email request is sent only when you choose to send it in your email service.

Common questions

A score or schedule looks wrong

Reported game data can be delayed or incomplete. Check the selected sport, school and date, then compare the website’s Scores & Schedules. Email us the teams, game date and details of the discrepancy. Do not assume an unreported score is a final result.

A story, image or video will not load

Check your connection and try again. Stories, images and videos depend on their content services; a linked video or stream may open outside the app. Include the story title or video link in your report.

I have a privacy question or request

Read our Privacy Policy, then email contact@hbcudigital.com with “Privacy request” in the subject.

Your privacy

The App Store seller is HBCU DIGITAL NETWORK, LLC.